Shipping Policy

At OmmexNova, we are committed to providing fast and secure shipping services for all our customers. Below is our detailed shipping policy.

1. Shipping Destinations

    We ship to all regions within the United States.

    2. Shipping Costs

      • Standard Shipping: The cost of standard shipping is calculated based on the weight of the order and the delivery address. This cost will be displayed during the checkout process before the order is finalized.
      • Free Shipping: We offer free shipping on orders that exceed a certain amount, which will be indicated on our website and may be subject to promotions or changes.

      3. Delivery Times

        • Standard Shipping: Orders placed with standard shipping are normally delivered within 8 business days.
        • Special Zones: Shipments to remote rural areas may take a little longer.

        Please note that delivery times are estimates and may vary due to external factors such as weather conditions, transportation strikes, or other unforeseen circumstances.

        4. Order Processing

          • Processing Time: Orders are processed and shipped within 3 business days after receiving payment confirmation.
          • Business Days: Our order processing schedule is Monday to Friday, excluding holidays. Orders placed during weekends or holidays will be processed the next business day.

          5. Order Confirmation and Tracking

            • Order Confirmation: You will receive an email confirmation once your order has been received and processed.
            • Tracking Information: Once your order has been shipped, we will send you an email with tracking information so you can monitor the status of your shipment.

            6. Shipping Issues

              • Undelivered Orders: If your order has not been delivered within the estimated time frame, please contact us at info@ommexnova.com so we can investigate the issue.
              • Damaged Packages: If you receive a damaged package, please notify us immediately so we can resolve the issue. We recommend taking photos of the damaged package to assist with the claim process.
              • Incorrect Addresses: We are not responsible for shipments that fail to arrive due to incorrect addresses provided by the customer. Please ensure all information is accurate before completing your order.

              7. Changes to the Shipping Policy

                We reserve the right to update or modify this shipping policy at any time. We will notify you of any changes by posting the updated policy on our website. It is your responsibility to review this policy periodically to stay informed of any changes.

                8. Contact Us

                  If you have any questions about our shipping policy, feel free to contact us:

                  Email: info@ommexnova.com