Return and Refund Policy

At OmmexNova, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help. Please review our return and refund policy below.

1. Returns

  • Eligibility: You may return items within 30 days of receiving your order for a full refund or exchange, provided the items are unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, altered, or damaged by the customer will not be eligible for return.
  • Non-Returnable Items: The following items cannot be returned:
    • Perishable goods (such as food or flowers)
    • Custom-made or personalized items
    • Intimate or sanitary products (such as underwear)
    • Opened software, CDs, or DVDs

2. Refunds

  • Refund Process: Once we receive your return and inspect the condition of the item, we will notify you via email regarding the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable unless the item was received damaged or incorrect. If the return is due to a mistake on our part or a defective product, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.

3. Exchanges

If you would like to exchange your item for a different size, color, or model, please contact us at info@ommexnova.com within 30 days of receiving your order. Exchanges are subject to product availability.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@ommexnova.com with your order number and a photo of the damaged product. We will assist you in replacing the item or providing a refund.

5. Return Process

To initiate a return, please contact us at info@ommexnova.com. We will provide you with detailed instructions on how to return your item. Please do not send your purchase back without contacting us first.

6. Contact Information

If you have any questions about our return and refund policy, feel free to reach out to us at:

Email: info@ommexnova.com